Working Remotely? Six Basic Tools for Remote Collaborators

The vast majority of today’s businesses could not escape the pace at which the current corporate juncture is evolving: many companies, just to mention an example, are now seizing the benefits of remote work. Nos, unlike other times, businesses can hire the best talent to work on a specific project irrespective of where they are located; besides, overhead expenses can be cut dramatically, especially if businesses also harness the perks of going completely office-free. And, as Donald Burns has previously asserted in other articles, today’s juncture in terms of connectivity, plus the opportunity to work and collaborate from different parts of the world, unlike the primal and most common connotation, has allowed workers to enhance and improve their productivity levels.

Nonetheless, although the good things about working remotely are pretty clear and pretty much self-explanatory, there are also other challenges that are entailed within this trend: achieving a good communication level is vital and no less than a daunting task. Team members need to be able to collaborate with each other while avoiding falling victim of slow internet—which is the primary motive why companies cannot share their ideas and resources in an effective and efficient manner.

But, since it seems that the fourth industrial revolution will continue its expansion, communication, and software experts have come up with different tools that come in handy for enabling collaborators from everywhere to properly talk to each other:


Good old fashioned Dropbox. Dropbox, although already known, is definitely one of the most effective cloud-based file sharing services. Once users upload a file, it can be then accessed from any other device everywhere on the planet, either via browser or by downloading the Dropbox application. People can also set up different folders that can be shared with other team members, thusly allowing them to access those files.

By default, Dropbox comes with 2GB storage for free; however, it can be increased up to 18GB just by referring the service to peeps and friends. Paid subscriptions, nonetheless, offer up to 500GB a month, and the business pro-version provides companies with high-end and advanced security options alongside 1,000GB of storage.


Unlike Dropbox, Sqwiggle is rather a relatively new tool. It offers, nevertheless, a totally new approach to remote collaboration. The idea behind its avant garde-ish nature is to practically recreate an office atmosphere for those people who are overseas but belong to the same team—which, in theory, increases both productivity levels and team spirit and morale—. Team members can see each other on-screen all day long via webcam, and, if one of them needs to chat directly with another team member, all that she or he has to do is click on the other person’s picture to immediately start a discussion.

It also comes with other appealing features: Sqwiggle comes with the possibility to set up diverse and different “working spaces” for different teams.


Yes: the world’s most famous (and free) video call service. Skype, aside from the well-known perks it possesses, also has several useful features for those who prefer to work directly from home. Aside from instant messaging and video calls, users are not confined to their desks, as Skype, just like many other tools, is available in other forms such as mobile phones or tablets.

Google+ Hangouts

This tool is quite well known and mimics several features that are also available on Skype. However, unlike the latter, Hangouts does not charge for group video calling. Besides, since its developer is Google, there is also a myriad of other integrated apps, which come in handy for allowing users to watch a YouTube video while working on a Google Document, just to mention an example.

Image courtesy of Alok Sharma at


The best description of this tool can be found in its own motto: “Evernote makes it easy to remember things big and small from your everyday life.” The motto also says that users can use the tool either on their computer, phone, tablet or a browser. All sorts of information and data can be uploaded, synced across different devices and shared with other team members and peeps. The content being uploaded is then turned into a note, which can be afterward organized by either notebooks or simply tags, making it much simpler to find all kinds of data and information. It comes with a free version and a premium version.


Basecamp is definitely a great project management tool. It allows users to start message threads, assign tasks to other team members, view schedules on a company-based calendar and store all sorts of data that belong to a specific project, which, once completed, can be safely saved or archived. One of its most appealing features is the possibility to message both team members and clients, thusly eliminating the dreary need for e-mails and copies.

* Featured Image courtesy of Startup Stock Photos at

Some routers that can handle startup and smart home needs

Wireless routers: those uncanny-almost-ugly-looking devices that provide WiFi have always been drifting around between two edges: they are either good or a weak link in network security. It is not a secret that nowadays it is quite easy for hackers to lay their hands on passwords and information; poor manufacturing standards are the consequence of an industry that has long focused on price over security.

Donald Burns addressed the topic in regard to what aspects ought to be considered prior to acquiring a Wireless Router; however, buying a wireless router, especially for smart homes and startups, is still something seen as a daunting and dreary task. Homeowners, for their part, have not precisely focused on their network security; many, in fact, seem to ignore what routers are capable of and instead rely on their regular Internet service provider to provide these in their plans and modems. It was not until Internet service providers started charging monthly fees of $5 to $8 for modems, consumers started looking for and buying their own network devices. Same thing actually happened to small ventures and small businesses, especially soon after the emergence of the digital era. Be that as it may, both homeowners and entrepreneurs seem to behave similarly when it comes to choosing a wireless router: the vast majority seem to lean towards price and base their purchasing decisions on that specific aspect.

Nevertheless, it is also necessary to mention the fact that even those who want to research further on high-end features do not have much, in terms of variety, to choose from: most wireless router devices come with just a pyrrhic number of extras. But in light of how fast today’s digital landscape has been evolving, the aforementioned conditions have started to change though: a myriad of startups and even well-established, much larger companies are trying to enhance today’s current connectivity conditions and provide a much better and proficient user interface, and, after realizing that the network is not as secure as they would have thought, provide better security conditions as well. And, in fact, it has been the sheer array of concerns in regard to security what has boosted this rigid market. Consumers, both entrepreneurs and homeowners, are the ones who bring more connected devices into their environments —this, obviously, goes way beyond tablets and smartphones. This also includes connected speakers and assorted appliances)—. Taking into account what the future looks like, today’s consumers are going to need routers with additional features such as device management, graphical interfaces, high-end security features, etc.

Big router makers are known for producing flawed routers with security patches that cannot be updated or have suppliers whose chips come with outdated software’s —some are over a decade old—. This scenario, alongside the current status around security and consumer needs, seemed to be compelling enough for startups such as Securifi and Eero, and big companies like Google to start developing newer, more secure gear.

Perfect for homeowners and entrepreneurs

Securifi, for instance, has been making wireless routers for nearly three years. They recently launched the third version of their router for smart homes and startups. It combines different types of radios along with the regular WiFi signal so that homeowners and entrepreneurs can control what type of devices are connected to the network. The router does have more radios, and it also has a touch screen so that buyers can program it without the traditional struggle that seems to be inherent to the traditional device. Besides, it regularly updates its software on its own.

Image courtesy of Pixabay at

For those whose major concern is the security issue, there are other routers that have been manufactured with security as their primary focus. Innovation labs, for instance, came up with the Chime WiFi Router with software from famous software developer AVG. This router contains antivirus software perfectly tailored to protect devices from malware and phishing eventualities. The router is capable of analyzing both incoming and outgoing traffic while looking for suspicious and irregular activities. However, it is not yet clear whether it would be enough against compromises at the firmware level were they to occur.

Perfect for startups and households

A perfect example of a router with high-end and fancy features is the Torch, which has been designed mostly for parents. This router is listed on famous funding site Kickstarter and contains a particular software that allows parents to easily control the sites that their kids attempt to access online. This has already started to be used within the corporate world, since, much like a corporate IT manager, this modem prevents people from accessing certain websites. It actually serves these two purposes: parents can make their children’s iPad to log off the network at a specific time just by programming Torch.

* Featured Image courtesy of Michael Newman at

Don’t miss out on the future of enterprise VoIP

Many things have been said about VoIP technology. In fact, after being launched almost 20 years ago, no one would have bet back then that VoIP would become what it has become. As Donald Burns has previously asserted in previous articles, VoIP has definitely become one of the most powerful and popular technologies of the past and today’s century: ranging from business phones to social interaction apps, VoIP has successfully served as the basis to empower the way people connect with each other amidst today’s juncture.

It would be fair to assert that during these years many things have changed. In about two decades, mobile definitely took over, WebRTC has been now added into the equation and Voice continues to grow rapidly. Two years ago, experts concluded that by 2017 VoIP would be valued at almost $83 million, growing at a staggering 6% on a yearly basis. Today, VoIP is one of the best industries of the present decade alongside biotechnology and e-commerce.

Thus, is not rare to see that the adoption of VoIP services has grown amidst today’s rapidly evolving juncture, mostly because VoIP has proven to be an effective aid for organizations when it comes to adding value to their business. VoIP services are widely known for helping organizations reduce operational expenses, offer advanced features, etc. In light of its evolution, do not miss out on the future of VoIP and pay attention to the following trends for the rest of 2017:

Internet of Things and Networks

One of the most important trends regarding enterprise VoIP is how it influences and impacts the Internet of Things (IoT). Experts seem to agree on the fact that by 2020 almost 25 billion objects —or things— will be connected or will in/to the Internet. Internet of Things, for those who are not familiar with the term, is the concept of connecting pretty much everything to the Internet and to other objects, like connecting a mobile phone to a microwave or to a refrigerator. VoIP is likely going to be added to that not-so-utopian mix, and it will certainly become integral to smart homes via VoIP-based phones to exert control on such amount of automation.

VoIP phones will probably become vital devices for smart-based organizations: these devices will serve as a tool for reserving desk space and customize the whole organizational environment: businesses would be able to carry out a myriad of different tasks such as adjusting the lighting, the monitors and transferring data simply by using VoIP softphone client.

Integration with other apps and interoperability

The whole idea behind this trend finds its substrate in today’s multitasking workforce that aims at completing as many tasks as possible using the smallest amount of tools. This only suggests that the digital world will likely face an ongoing process of integration with cloud-based platforms and services using Application Programming Interfaces (APIs). These will serve as the bridge between Customer Relationship Management (CRM) tools and apps and other Help Desk programs. VoIP will certainly play a vital role within the digital marketing and social media realm; however, its applications and its integration will also come in handy for meeting productivity goals.

person-woman-smartphone-calling_enterprise VoIP
Image courtesy of Breakingpic at

Security Fear

As mentioned in Forbes earlier this year, and considering the recent cyber security attack and all the hype and concerns regarding the WannaCry viruses, one of the most important concerns for the present year will be security. With the recent security breaches, VoIP service providers alike ought to pay special attention to the possible and plausible security gaps and address them carefully. In order to avoid falling victim of an attack on VoIP, organizations and companies should equally strive to implement comprehensive security solutions in order to protect themselves from the sheer array of threats. There are plenty of solutions, though, but the most common ones include a managed firewall, spam filtering, virus and other malware protection, web content monitoring and VPN.

The 5G technology that is about to come

The never-ending crusade for increased productivity is something almost inherent to running a business. In light of the rise in mobility options tailored for the corporate world, 5G Internet speed will certainly become the perfect ally for companies that currently struggle to some extent to improve their productivity key performance indicators. It has already been estimated that this fifth generation of wireless network standards will be up to ten times much faster than the current 4G speed. This increment in the speed rate will make VoIP calls much better and less jittery, the number of packets lost and disconnections will certainly plummet as well. It would be rare to also see a much greater number of mobile VoIP applications enter this landscape since a 5G speed will definitely make apps more stable and, thusly, more usable.

* Featured Image courtesy of Unsplash at


Internal and external communication within the organization

Communication has always been the cornerstone of human development. It is not rare or uncanny to always see the impact of communication highlighted in every single aspect of life as the world knows it. Such premise serves as the foundation to assert that, given its scope and its nature, communication has always been present in every form of organization and, moreover, it has become the backbone and the heartbeat of any group irrespective of its size or functionality. As a matter of fact, a lot can be said in regard to the effects, both positive and negative, of an organization and its intrinsic relationship with their ability to convey information.

Simply put, the more effective a group of people or an organization communicates the more likely they are to thrive and succeed in the future. Of course, such scenario is much wider than what initially meets the eye: there are a plethora of challenges to be faced, both internally and externally, prior to claiming victory or, to a lesser extent, asserting that the organization is proficient at communicating. Donald Burns has previously highlighted the importance of improving the communicating landscape within organizations in general; and, honestly, in regard to the nature of the aforementioned challenges, if something can be learnt from Mr. Burn’s experience is that these challenges may seem overwhelming at first —especially for those small ventures and small-budget resource-limited startups—. Such businesses, unlike well-established companies, have to make a lot of decisions within little time, and, moreover, they have to decide what they ought to invest in so that they can thrive with excellence.

Be that as it may, and regardless of the previous conditions, every organization, irrespective of size, can improve its communicating juncture and circumstances; therefore, to make it right, it is important to be aware of the three types of communication: internal, informal-external and formal-external.

Internal communication is, perhaps, the easiest to address, for there is a myriad of different internal communication tools that have been already developed for such purposes. The following tools have proven to be used and live up to their promise when it comes to enhancing the communication state within an organization:


Slack is perhaps one of the most used, widely known, tools; it is truly the first choice when it comes to messaging for teams. It has proven to have entirely changed the way organizations carry out internal communication.

slack_internal communication_app
Image courtesy of Gustavo da Cunha Pimenta at

HipChat and Yammer

These are another great systems that organizations seem to be highly fond of. They allow users to communicate fast and, given their nature, to get rid of unnecessary processes commonly related with internal communication. Both have been adopted widely.

Flowdock, Honey and Templace

Flowdock is another great chat and inbox interface especially tailored for teams. Unlike the aforementioned tools, Flowdock has already started to see real and solid growth recently. And, last but no least, Honey and Teamplace serve as an excellent alternative.

So, as mentioned, internal communication is the easy part in terms of acquiring tools for improving it within an organization. The next step would be to decide how the organization should (wants) externally communicate, both formally and informally. The main difference between both aspects is the degree of control that can be developed. In order to provide a much better insight, here is an example: a team-based organizational blog (either running on WordPress, Tumblr or another blogging software) is a formal piece of external communication that owners and organizations in general use to convey information, ranging from simple news to big press releases.

Normally, the way in which the blog is used is less important than the content being featured. Consistently updating it is what is valuable to readers. The technology platform is not as important as the content, which is why the organization ought to pay special attention to this issue.

The informal communication strategy, however, is just as vital as the organization’s ability to harness both qualitative and quantitative networks of its staff and the community around the organization. An organization can certainly not control its staff’s use of today’s social media platforms, but they can certainly provide guidance for their proper usage. Sometimes it is as simple as requesting the staff to add the @insertbusinessnamehere to their profiles so the organization can capitalize on the natural benefits of their social media usage, or adding their current job or position to their profiles on Google+, Facebook, and LinkedIn. These are just a few ways to increase an organization’s social optimization.

The goal of any organization is to have consistency: consistency in terms of both helpful and adequate information so that it can be properly conveyed; however, the reality seems to dictate otherwise: companies do not even have come up with a single strategy to make that happen.

* Featured Image courtesy of Pixabay at

Buying a wireless router: an ease-to-follow guide

Amidst the fourth industrial revolution, and given the myriad of different possibilities when it comes to technology —the digital world, for instance, is responsible for having enabled thousands of startups and ventures to emerge—, becoming technology savvy is a matter of ongoing and continuous update and study. Today, it is possible to find the perfect device for whatever need people may have; moreover, a lot of these devices and even some home appliances have the possibility of being connected to each other: a plethora of interconnected home devices, ranging from smartphones to smart TVs is now available. Such juncture is compelling enough to pay attention to one crucial, yet sometimes disregarded, an aspect of technology: the wireless router. Without the proper wireless router, it is almost impossible to get the most out of the aforementioned devices; Donald Burns has previously talked about the basics on how improve an already installed home wireless router; however, this time is important to address and point out several aspects that are important to know prior to acquiring a wireless router.

Choosing a suitable and proper router is much more difficult than what initially meets the eye: there are many factors that ought to be considered before buying one. Thus, in order to make the selection process much easier, here is an easy-to-follow compilation of aspects and factors.

First and foremost, the first thing people ought to consider when acquiring a wireless router is the coverage area: the sheer array of routers offers different devices with a different range of coverage areas, so, assessing the degree to which the router to be acquired needs to cover a much or less large area is unquestionably the first thing to do. Besides, after assessing the previous aspect, it is also wise to determine the number of clients that will be connected to the router and what types of devices will be getting a signal from it.

What to consider

As with many other devices, the more money people are willing to spend on a router the more features they will get. Some routers considerably offer more perks than others. It is important to compile all of these things for further assessment prior to buying the device, and, as mentioned above, here are the aspects that should be considered before the purchase:

Single or Dual Band?

There are fairly two types of routers. The first one establishes a connection through a single radio band and the second one that can communicate over two. Single-band routers are perfectly fit for less complex processes such as surfing across the Internet and using today’s social media platforms like Twitter, Facebook, Instagram, etc. Nonetheless, if the user is thinking of streaming and playing audiovisual material from services such as Netflix, or even getting online for gaming purposes, a dual band router may be more adequate.

Even though the aforementioned two types are the most common, there are also routers that use an additional band for communicating. Tri-band routers are often recommended for heavy network traffic —or, simply put, for multiple device connections and processes: video, downloads, transfers and gaming.

What about Wireless Protocols?

Wireless networks rely on 802.11 protocols to carry out their processes of sending and receiving information and data. Devices that use the older 802.11b and 802.11g are limited to information transfer rates and only operate on the 2.4GHz band. 802.11 protocols are the most commonly used for WiFi protocols and it allows higher and heavier data rates. Besides, it operates on both 2.4GHz and 5GHz.

Additional Features

Wireless Routers come along with different features depending on the price as mentioned above. Regardless of its future use, prior to buying a router, it is important to note that it comes with at least four 10/100/1000 ethernet ports, which allow the router to connect to wired devices such as a PC and home hubs.

Image courtesy of Pixabay at

Additionally, it is also wise to choose one that comes with an USB port: it will certainly make much easier the process of connecting other devices such as printers and external drives.

Some routers also include detachable antennas, which comes in handy if the idea is to extend or limit the range of the router. In order to properly manage and monitor WiFi usage, leaning towards a Quality of Service (QoS) and a guest network is definitely the right way to start.

Last but not least, perhaps the most important aspect when it comes to Internet and technological devices is security. Arguably all routers offer, to some extent, some security settings. Obviously, following the same rule, the more an individual is willing to spend for the router, the safest it will certainly be: routers with WPA security offer a much higher level of security than those with WPA/WPA2; however, they require an additional remote authentication.

All things considered, routers can be bought for $25 to $100, depending on the features. High-Tech Tri-band routers can cost up to $300.

* Featured Image courtesy of Pixabay at

Things That Affect Your Wi-Fi Speed and Ways to Deal with Them

Nowadays, imagining a life without Wi-Fi seems complicated and even reckless when your job, social interactions and day to day planning depend on having a good internet connection. Don Burns knows that Wi-Fi has become a necessity today, allowing individuals to have access to all sorts of information in short.

Image courtesy of Silver Blue at

There are many variables that can affect your Wi-Fi connection, some of them are unknown for most people, making it sometimes difficult to speed up your internet connection. These variables can cut your Wi-Fi speed and slow your working peace or affect your communications. Since these situations can be rather annoying, in this blog you will find a list of things that can affect your Wi-Fi speed and ways to solve them.

It is important to keep in mind that Wi-Fi uses two radio frequencies: 2,5 GHz and 5 GHz. The first one is older and the second one is newer, both of them are standard. There are many routers nowadays that can switch from one frequency to the other, choosing which one is best for the user. Also, data is transferred through channels, most of them belong to the 5 GHz frequency (30) and a few to the 2,5 GHz frequency (14).

Related: The Best Way To Troubleshoot Your Wireless Connection


The place where the router is located at deeply affects your Wi-Fi speed. This is why choosing the “perfect” spot to leave your router becomes crucial. A tiny shift in its position will affect its speed and its potential. You can pass from having a great speed and losing everything in one minute.

Something most people don’t know is that locating your router at a higher position can affect your Wi-Fi speed. Usually, people simply buy a router, unpacks it and locates it at a safe place (away from pets, children and vulnerable places). These places may even include the ground. It turns out that the higher your position your router, the better its signal may be.

The broadcasting range of the router amplifies when it is located at a higher position. This happens because no objects are blocking the Wi-Fi signal, keeping it away from possible interferences.

There are some materials that can block the Wi-Fi signal, such as concrete and metals. Wi-Fi waves need to flow easily in order to provide a good internet connection. When metal or concrete objects (like walls and doors) get in the way, routers cannot perform properly. It is crucial to make sure that the router stays away from blocking objects, such as electronic devices.


It seems logical, however, many people don’t have information about his item. They further away you stay from the router, the weaker its Wi-Fi signal will be. It is recommended to anyone to stay as close as possible to the router, for this reason, individuals should place their router next to their working stations.

For those who work at an office, routers should be close to the main areas where a Wi-Fi connection is needed. On the other hand, inside households, routers should be placed near the center of the house. This way, individuals will be able to get a fast Wi-Fi signal anywhere inside the house.

Image courtesy of Pixabay at

Signal Interference and Noise

We may not notice it but, we are surrounded by signals coming from electronic devices all day long. Some of these signals come from Wi-Fi routers and they can be detected using different apps and devices to determine their strength and speed. Detecting signals comings from different electronic devices is useful since they can interfere with your Wi-Fi speed sometimes, regardless the frequency in which they are detected.

Some of the most common devices which interfere with your Wi-Fi signal are microwave ovens, because they operate in a 1,45 GHz frequency, close to the Wi-Fi broadband frequency. This situation can cause frequencies to overlap and the transference of data can be disrupted. However, nowadays, most modern microwaves have been shielded so their waves cannot be detected outside the oven unit.

Other devices than can generate noise and interfere with the Wi-Fi connection are Bluetooth devices. In theory, well-designed Bluetooth devices should not interfere with the Wi-Fi connection, even though thought the operate in the same frequency Wi-Fi does.

A thing people can do to speed their Wi-Fi connection and prevent it from crashing is getting a Bluetooth device which is programmed to shift from one channel to another when it is being used by the Wi-Fi signal. When this is not enough, people can try to move the router further away from the Bluetooth device.

It may be hard to believe, but another electronic device that can interfere with your Wi-Fi signal is Christmas Lights. The lights generate an electromagnetic field that interferes with the Wi-Fi band. This happens especially with flashing lights.

A good way to speed your Wi-Fi in this situations is keeping the router away from the lights electromagnetic field.

6 Awesome Tips For Skype That Everyone Should Know

Skype continues to be one of the best options for VoIP services out there. You can make audio and video calls, instant messages and also have flawless integration with Microsoft software. Here in Donald Burns’s Blog, we have mentioned Skype many times, due to the great advantages that place into the hands of users that can go from the casual, all the way to large companies that use the business version and unleash all the potential the app has to offer. One of the best things about Skype is the fact that it can be tailored to your business needs. The free app offers great options for small operations, while the advanced features are made available to you depending on the size of your team and how you plan on using the existing tools. Today we are living an era of connectivity when distances no longer matter as long as you have a way to meet with your entire team virtually. You can have members located all over the world, but as long as they have an internet connection, they can make their presence known right then and there, in order to make decisions together, hand out assignments and meet with clients.

Image courtesy of Kelly Sims at

Here we bring you some of the best quick tips for Skype users if you want to make the most out of it and take advantage of this great app.

  1. Record And Send Video Messages

This is a feature that has become quite popular on messaging apps like Whatsapp and Messenger. Now you can take advantage of this in Skype as well by simply right clicking on the contact you want to message and choosing the Video Message option. This feature is great to send short video explanations or small tutorials on how to perform a specific procedure you can’t explain by simply using voice.

  1. Edit A Message You Already Sent

Sometimes we make mistakes while typing so we go ahead and send another message right away correcting our mistakes. These extra messages can become annoying and typing mistakes can sometimes be a bit embarrassing. In case you didn’t know, Skype allows you to go ahead and correct messages that you already sent by right clicking on them and edit them even after they have been received. However, you can simply press the UP arrow to go ahead and fix the message quickly, something that is a lot more elegant than sending a couple extra messages correcting your typo.

  1. Set Up A Meeting Right From Outlook Or PowerPoint

As we mentioned earlier, Skype and Microsoft integration is great when it comes to saving time and using the app to make your meetings, presentations, and team working sessions a lot easier. Right from your Outlook calendar you can hit the New Skype Meeting button, fill out all of the necessary information and the software will do the rest by notifying participants and sending your reminders when the meeting is coming up. If you are collaborating remotely in a PowerPoint presentation, you can also contact your partner right from the presentation instead of having to set up a meeting with Outlook and then sharing the screen. This is a great trick to save you time and to make your work a lot more streamlined.

  1. Save Your Chat History

Sometimes you receive a lot of information through Skype that you want to save, like an URL or a link to a specific article, but if you close the chat window, the app by defaults deletes all of your messages. You can avoid this by simply pressing Ctrl + S and saving your IM history. You can also access the file that stores your history in order to back it up or copy it to another computer by typing “%appdata%\Skype” and pressing OK into your Run window on Windows desktops.

Video conference_skype
Image courtesy of Ismael Celis at
  1. Keyword Notifications

You can set up your preferences to give you alerts when certain words are typed into your messages. This also highlights the words into the chat so you can quickly identify them. This is a great feature if you are very busy and cannot look at every message you get right away. Alert words help you identify important chats quickly so you can be warned when your immediate attention is required. Go to the Conversation Menu, then Notification Settings and choose the option “Notify me only if these words are mentioned”, there you can type the words you want to use.

  1. Configuring Caller ID

Advanced Skype subscriptions include many features that can help you enjoy your experience as close as possible to a real landline. Some of those features include caller ID and call forwarding. Go to your Skype Account Page and check out the features available to your particular plan. From there you can configure your location or your numbers for call forwarding.