Many things have been said about VoIP technology. In fact, after being launched almost 20 years ago, no one would have bet back then that VoIP would become what it has become. As Donald Burns has previously asserted in previous articles, VoIP has definitely become one of the most powerful and popular technologies of the past and today’s century: ranging from business phones to social interaction apps, VoIP has successfully served as the basis to empower the way people connect with each other amidst today’s juncture.
It would be fair to assert that during these years many things have changed. In about two decades, mobile definitely took over, WebRTC has been now added into the equation and Voice continues to grow rapidly. Two years ago, experts concluded that by 2017 VoIP would be valued at almost $83 million, growing at a staggering 6% on a yearly basis. Today, VoIP is one of the best industries of the present decade alongside biotechnology and e-commerce.
Thus, is not rare to see that the adoption of VoIP services has grown amidst today’s rapidly evolving juncture, mostly because VoIP has proven to be an effective aid for organizations when it comes to adding value to their business. VoIP services are widely known for helping organizations reduce operational expenses, offer advanced features, etc. In light of its evolution, do not miss out on the future of VoIP and pay attention to the following trends for the rest of 2017:
Internet of Things and Networks
One of the most important trends regarding enterprise VoIP is how it influences and impacts the Internet of Things (IoT). Experts seem to agree on the fact that by 2020 almost 25 billion objects —or things— will be connected or will in/to the Internet. Internet of Things, for those who are not familiar with the term, is the concept of connecting pretty much everything to the Internet and to other objects, like connecting a mobile phone to a microwave or to a refrigerator. VoIP is likely going to be added to that not-so-utopian mix, and it will certainly become integral to smart homes via VoIP-based phones to exert control on such amount of automation.
VoIP phones will probably become vital devices for smart-based organizations: these devices will serve as a tool for reserving desk space and customize the whole organizational environment: businesses would be able to carry out a myriad of different tasks such as adjusting the lighting, the monitors and transferring data simply by using VoIP softphone client.
Integration with other apps and interoperability
The whole idea behind this trend finds its substrate in today’s multitasking workforce that aims at completing as many tasks as possible using the smallest amount of tools. This only suggests that the digital world will likely face an ongoing process of integration with cloud-based platforms and services using Application Programming Interfaces (APIs). These will serve as the bridge between Customer Relationship Management (CRM) tools and apps and other Help Desk programs. VoIP will certainly play a vital role within the digital marketing and social media realm; however, its applications and its integration will also come in handy for meeting productivity goals.
As mentioned in Forbes earlier this year, and considering the recent cyber security attack and all the hype and concerns regarding the WannaCry viruses, one of the most important concerns for the present year will be security. With the recent security breaches, VoIP service providers alike ought to pay special attention to the possible and plausible security gaps and address them carefully. In order to avoid falling victim of an attack on VoIP, organizations and companies should equally strive to implement comprehensive security solutions in order to protect themselves from the sheer array of threats. There are plenty of solutions, though, but the most common ones include a managed firewall, spam filtering, virus and other malware protection, web content monitoring and VPN.
The 5G technology that is about to come
The never-ending crusade for increased productivity is something almost inherent to running a business. In light of the rise in mobility options tailored for the corporate world, 5G Internet speed will certainly become the perfect ally for companies that currently struggle to some extent to improve their productivity key performance indicators. It has already been estimated that this fifth generation of wireless network standards will be up to ten times much faster than the current 4G speed. This increment in the speed rate will make VoIP calls much better and less jittery, the number of packets lost and disconnections will certainly plummet as well. It would be rare to also see a much greater number of mobile VoIP applications enter this landscape since a 5G speed will definitely make apps more stable and, thusly, more usable.
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